All product and company names are trademarks or registered trademarks of their respective holders. neighbour should have been agreed in advance and advised that this feedback would be passed on. If the council accept your complaint you will most likely have to pay them a fee for their service. If he's a little bloke, kick his head in and stick his hi-fi up his arse if he's massive, just ask nicely Rather than start a campaign against them which will most likely lead to, http://www.hounslow.gov.uk/index/environment_and_planning/environmental_health/noisenuisance/noise_nuisance_reporting.htm, https://www.gov.uk/how-to-resolve-neighbour-disputes/complain-about-noise-to-the-council, http://www.problemneighbours.co.uk/neighbourissuescategory.html. Whichever way you make the complaint this is your chance to set out your case, so its important that you give the right information. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. This should include a likely timeframe for any action outlined. subsequently interviewed the resident on 11 March 2020 however this service has not been provided with any notes of this meeting. It did not explain why it had not logged a complaint when the resident had first made reports in March 2020 or during the interim period up to August 2020 despite further reports by the resident. He asked for an update as he believed that landlord had been working with the neighbour for almost four years. He had already raised his concerns previously and his safety was important. Pets that bark or squawk loudly and constantly can fall under this but a new-born baby crying is unlikely to be classed as a statutory nuisance. Search for trees to find which department to contact. Email Customer Services on customerservice@hounslow.gov.uk, Call Out of hours emergency on 020 8583 2222. As the landlord found no actionable evidence of noise issues, it stated that mediation was the best option to resolve matter. None of these visits recorded any evidence to prompt enforcement action. The landlord issued its stage one complaint response to the resident on 16, August 2019 and 12 March 2020 to observe the noise level. This had not highlighted any noise concerns. The landlord noted the residents dissatisfaction in its email to him on 24. The sub woofer is incredible on this system. Some dissatisfaction about the Councils action will be treated as a request for us to do something, for example, a service request. It also says it will contact/interview the alleged perpetrator notifying the reporter of the outcome. An action plan was agreed in August 2020 which included several actions both to address the ASB and mitigate the effects of his ASB, which was appropriate. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbour's enjoyment of their home and/or its garden or. The landlord emailed the resident on 21 April 2020 to acknowledge his request to escalate the complaint and replied to his points as follows: It disagreed that its response implied that the residents complaint was malicious; it asserted that it had found no fault with its approach to this case. Not usually. Generally if the noise is loud and occurs often - especially at night - it can be considered unreasonable. Hounslow - Hounslow is a large suburban town, and the principal town of the London Borough of Hounslow in Greater London, England. It could help you keep a good relationship and might be cheaper than paying a solicitor to resolve the disagreement. The council cant get involved in helping you get back the fee that youve paid and certainly cant force your neighbour to repay you. the lack of action or engagement with other agencies during this timeframe was unreasonable. He stated that he had no choice but to allow the upstairs neighbour to enter his property on its visit to him to assess the noise level. acknowledge these issues in its complaint responses. It reiterated that he should continue to complete diary sheets and send them to his Housing Officer (HO). confirmed it was still working with the neighbour. If its on the boundary between properties, youll need to check the legal documents you got when you bought your home. "Hounslow." After the resident made further reports of noise on 18 and 19 May 2020, the landlord enquired about installation of noise recording equipment but was informed that, due to the ongoing corona virus pandemic, the noise team were not entering properties. The council should assess the case in the same way as an application to carry out work on trees protected by a Tree Preservation Order or a notice of work on trees in a conservation area. If you dont feel comfortable speaking to them, write a letter or ask someone to contact them for you. Now the whole street can enjoy my bass. This is Hounslow Council's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hounslow Council agent. The Local Government Ombudsman is the final stage for complaints about councils. Email Customer Services on customerservice@hounslow.gov.uk. Following this incident, the landlord visited the neighbour to discuss his behaviour, which was appropriate. The landlords policy also states it is important to establish if residents who report or are allegedly causing neighbourhood issues have care or support needs to ensure that appropriate measures are taken throughout the case. Therefore, from August 2020, the landlord engaged with other parties whereby an action plan was agreed to address the issues. The resident is a tenant of the landlord and occupies a. ground-floor studio flat located in a block of flats. You can find contact details for Hounslow Council above. Further he said that the warning signs were there, and action needed to be taken before something serious happened. the landlord should work with other agencies and service providers in order to determine the best course of action to take in order to resolve the situation. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. STANDS4 LLC, 2023. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. The landlords complaint process states it will log a complaint when it receives one. There is no evidence of the landlord logging a complaint prior to April 2021. You can appeal to the independent Planning Inspectorate. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. It was noted that there were no burn marks and flat was tidy. 60 councillors are elected from 20 wards, with by-elections held to fill any vacancies between elections. Where an ASB case is graded as 1, the Housing Officer must refer it to its ASB team, completing a risk assessment. The landlord. the landlord made a safeguarding referral in respect of the neighbour. On 13 March 2020, the resident contacted the landlord advising the noise nuisance kept happening and he wanted urgent action to be taken. If its not clear where the boundary is, you can get help from RICS - they work with surveyors who can help with property problems. In its response of 29 May 2020, the landlord told the resident that: there were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. The landlord emailed the resident on 12 August 2020 confirming that they had visited the neighbours flat. that the landlord failed to act appropriately or reasonably when handling the residents reports. The resident said he was tired of complaining. Search for trees on your councils website to find which department to contact. Hounslow council only have 'noise teams' for Friday and Saturday night but no other day of the week. This could include keeping the hedge within its new height for as long as its there. It is a suburban development situated 10.6 miles west south-west of Charing Cross. It may require your neighbour to keep the hedge trimmed to a certain height. You can find your councils website on GOV.UK. If your complaint is about a Housing Association tenant, you should report the matter to the Housing Association. The resident, and others on his behalf contacted the landlord during July and August 2021 about the neighbours alleged behaviour and the fire risk. This is because the council have worked to settle your private dispute with a neighbour. Due the neighbour having mental health issues, the landlord had a responsibility to engage with support agencies in order to help, maintain his tenancy and also establish an action plan to address and mitigate the impact of ASB on those affected including the resident. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. Definition of Hounslow in the Definitions.net dictionary. Please see Over the garden hedge for information on the steps you should think about taking before you complain to the council. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The landlords internal file note dated 9 June 2020 show its ASB officer interviewed the residents neighbour about noise and ASB reports raised by the resident. The landlord advised the resident on the same date that the neighbours care worker had confirmed that his neighbour had been taken to hospital that morning for treatment. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. If you receive a PCN, you can either pay the charge meted on you or challenge the fee through an appeal to the London borough of Hounslow council. Listen, and request some time to think about the problem and measures you intend to take. If youd like to join in, please sign in or register. He said that the neighbour was also verbally abusive which frightened his children. The neighbour making all the noise is sleeping now so I have some rest at least. I gave up with the authorities. It is always better if neighbours can resolve their problems informally, and many noise (and other) problems can be resolved this way. The legislation doesnt set a specific height. The landlords notes reference that the neighbour had confirmed during this visit that he was burning paper in this flat. The resident is a leaseholder. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. This means your noisy neighbour must stop making the noise or face legal action. This is a simple guide and not a statement of the law. Visit Contact Page. . The landlord made reasonable efforts to substantiate the residents reports of noise and acted appropriately by initiating mediation in accordance with its policy. 150 for its service failures when handling his complaints. concern that the neighbour was increasing the level of noise in retaliation to its intervention and that his only recourse was to seek alternative accommodation. The resident said that he had previously mentioned this serious and dangerous behaviour to the landlord and so far, no action had been taken. The council will let the neighbour know that youve complained, so bear this in mind when youre writing the complaint. Search for 'trees' on your council's website to find which department to contact. We got fobbed off or ignored by the council being told it was his right, they couldn't make him homeless. One that keeps some live or green leaves all year round. Well send you a link to a feedback form. no evidence of the landlord engaging with the relevant support agencies again until the end of March 2021. resident aware that he could contact the local authoritys Enforcement team to report any such incidents if he felt in danger which was appropriate. It advised that there was an ongoing investigation about the issues he has raised. I gave up with the authorities. You must tell your neighbour in advance if a tree surgeon needs to go on their land. If they are failing to respond to your complaint then go along to the next surgery of your local M.P. However, there is no evidence of the landlord explaining this to the resident which is reasonable to expect if that was the case. It may also have information on how to make your complaint, any fee you may need to pay and which department handles complaints. Excessive amounts of any of the following could also be handled by the council: It is hard to define unreasonable noise as this differs from person to person. The Ombudsman considers the evidence and looks to see if there has been any 'maladministration', for example . The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Your neighbour can cut any branches that are overhanging into their garden as long as they only remove the bits on their side of the boundary. The resident asserted that the noise persisted, and the landlord had not offered a solution to the issue; therefore, he requested that it escalate the complaint. You need to keep a log of all the incidents so you can accurately report the issue. Its an offence to fail to do what a remedial notice requires. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. The landlord acknowledged his report and. The document detailed the reasons for the referral as due to allegations of anti-social behaviour from residents. This is evidence of the landlord failing to follow its complaints process. Postal Address. 1 Noise is one of the most common neighbour complaints Credit: Getty This also states that if. It will take only 2 minutes to fill in. The outcome of the investigation was that there was insufficient evidence of noise nuisance for it to take enforcement action. In August 2020, the police and Fire Brigade attended the residents floor to investigate smoke in the communal corridor and it was identified that the source of the smoke was the neighbours flat. You can send your complaint to the council by post or email. The resident replied to the landlord later. Initial complaints should be directed to Hounslow Council directly. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. On 22 March 2021, the resident reported that there was a burning smell coming from his neighbours flat and referred the landlord to his previous emails. the steps youve taken to try to settle the dispute, the problems that you are having in your home and/or its garden or yard because the hedge is too tall, how you think the hedge is adversely affecting the reasonable enjoyment of this property, take any action that could result in the hedges death or destruction, trim the hedge to a height less than 2 metres above ground level. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. This and the lack of detail and explanation given in its responses was unreasonable and evidence of poor complaint handling. Is there anything wrong with this page? The sub woofer is incredible on this system. Inquire from the landlord or other neighbors about the details of a recent complaint about your behavior. https://www.definitions.net/definition/Hounslow. The most effective way to request a service or report something to the Council is through our standard customer contact channels. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. If the hedge is on a bank or in a raised bed the measurement should be taken from the natural ground level. Further, despite the resident reporting further instances of loud music, hammering and banging over the subsequent two weeks, there is no evidence to show the landlord acted on these reports. It is clear that the resident started complaining to the landlord as early as March 2020. Make a complaint or comment. You can change your cookie settings at any time. The Councils definition of a complaint is an expression of dissatisfaction about: Not every expression of dissatisfaction will be a complaint. Is the hedge: Does this hedges height harm the reasonable enjoyment of a home you own or occupy and/or its garden or yard? News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. The landlord will then open an ASB case and send the reporter a letter acknowledging the report. More information on the cookies we set can be found in our cookie policy. the landlord took the other steps identified in its action plan at the time. The remedial notice issued by the council will say what must be done. Therefore, from March to June 2020, apart from contacting the resident to discuss the issues and asking him to complete diary sheets, there is a lack of evidence to demonstrate the landlord properly assessed or investigated the residents reports despite agreeing that it would. On 30 April 2021, the landlord visited the neighbour to deliver him a warning letter stating he was breaching. A report by Hounslow Council's Standards Sub-committee, which was due to be published as the paper went to press this week, is believed to be highly critical of Councillor Mohinder Gill. On 12 August 2020, the resident and another neighbour reported to the landlord that there had been smoke from his neighbours flat at 2.45 am that morning. No. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. The resident first reported noise from music/TV disturbance to the landlord on 24, its noise team on 30 July 2019. To help us improve GOV.UK, wed like to know more about your visit today. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. The request was for the neighbour to be transferred to alternative accommodation which might work better for the neighbour. Serves them right, even though they could not sleep, they were all too limp to report someone they feared. Dont worry we wont send you spam or share your email address with anyone. This was appropriate as incident diary sheets provide first-hand evidence of incidents. , and in accordance with its ASB policy, above at point 2, for it to take this action to resolve the issue in the absence of evidence to support the noise reports. On 24 March 2021, the landlord provided an update to the resident. From disruptive planning permission to noise complaints, you can tackle the issue of nuisance neighbours though your local council. A West London man has been ordered to pay 6,000 after he illegally knocked down his own house. For example, the hedge might help to make the area an attractive and pleasant place. Whilst it did consider the option of enforcement action and attempts were made to move the neighbour by gaining his consent, due to the difficult circumstances, this was not possible. made up of a line of 2 or more trees or shrubs?

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