Excludes Verizon Prepaid plans. I was told that for my order, they had a problem on their end and all I could do was wait. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. Called Verizon, was told I can just cancel and re-order. Due to inactivity, your session will end in approximately 2 minutes. Check out the latest deals from Verizon on smartphones, accessories and more. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Archived post. Details Get it fast Select shipping options at checkout. Each time your order changes, you will receive a new confirmation. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. I gave it from Wednesday night until Monday morning. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. 30 days or greater if you are a member of the National Guard. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. About Verizon store pickups Expand All Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. Excludes Verizon Prepaid plans. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". There is a one-time charge to initiate a vacation suspend. Scroll to the bottom then tap Documents & receipts . But on my confirmation email it had that stated on there? I apologize for the delay with your order. Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop Have a phone you love? It's one of the quickest ways to get a non-Pro iPhone 14 right now. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community I went to My Verizon and the order isn't even showing as a recent order. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. I was wondering why I had not received notification that the phone had shipped. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. I have a message on my Verizon account saying I have until October 13 to verify my order. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. This is to ensure you are getting the products and services at the price you agreed to. Learn more by checking out our suspension service FAQs. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. To suspend your service, please go to My Verizon. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. We do not hold mobile numbers for non-voice devices (e.g. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. I have zero trust in Verizon at this point. You can't have more than one pending order on your account at a time. ago iPhone 13 Order on hold and action required, but terms and conditions not required. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Tap View orders . Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. I am having the same issue and nobody I have talked to from Verizon has been able to help. New comments cannot be posted and votes cannot be cast. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. Get $360 when you bring your phone. If those rates are normally lower, youll continue to pay that lower price as your rate. kindagaybutsowhat 3 yr. ago haha made my night a little beetter. Is there anyone from Verizon who reads and responds to these messages? Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Yes, monthly billing will continue for certain charges and taxes. NidiaA_VZV View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Can someone please help me figure out why this order is taking so long? This was back in late February and early March. Payment not taken yet. Now my order status shows: We received your order and it is in process. It still says on hold after doing all that. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. They should've sent you an email about your order being put on hold. Called, held for 50 min, spoke to an agent. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. Hoping it's just a system error and we aren't getting delays like Samsung.com orders. How do I make a Curbside or Doorside Pickup? Welcome to /r/Verizon! A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Not enough money? I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. There are many reasons why you may need to suspend your service. I too had the same issue and no one responded properly. Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. I was told that for my order, they had a problem on their end and all I could do was wait. 1. Details: Your service can be suspended between 30 days to 9 months. Check Order Status. You can't have more than one pending order on your account at a time. 256 gb iPhone Pro, Sierra Blue. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. He sent a link and I entered pmt info again. Open the My Verizon app . If you have multi-device protection on your account, it will continue to be billed. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. The service order confirmation is your official receipt once the order is submitted. ScootinFruity 9 yr. ago. If you havent already done so, be sure to file a claim. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. What is Verizon's return policy? Cookie Notice Happened to me. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Hopefully this issue has been resolved. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. The app keeps telling me to "take action": "To process your order, we need you to take action. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? May require scrolling down. How do I get my In-Store Pickup? And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. If you have multi-device protection on your account, it will continue to be billed. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. Please let us know if you need additional help. Any normal person would have moved to another provider (AT&T) in my case. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. This suspension is only available for voice devices. Correct answers are available for this post. and our The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. mobile hotspot device, tablet, etc.). AndreaS_VZW You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. They should've sent you an email about your order being put on hold. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have received no tracking information as of yet. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Make sure youre looking at the latest version sent. Perhaps your phone is missing and you want to make sure no one else uses your line. After we are both following eachother, please send me a direct message so I can review this for you. The app keeps telling me to "take action": "To process your order, we need you to take action. When I tried contacting a live chat agent, nothing could be done either. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. I did that, now my order i on hold with action required which is Review and accept T&C. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. How did you get out of this situation?? New comments cannot be posted and votes cannot be cast. llyndrael, I will update my post if it does but I highly doubt it will. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. Will it take longer to get to me now? Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. I did that, but ended up cancelling my order that Wednesday because there was no progress. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. calling 8am sharp haha!! Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Please sign in again to continue. And in the process, they mess up the order the second or third time in some cases. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. Go to the Pending account changes page in My Verizon to remove or cancel an order. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23.

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