to your address book or spam filter software to ensure you receive E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. returned or exchanged. department and they will issue a 'Gift Exchange' return We gladly accept returns of SteveMadden.ca uses digital certificates provided (unless items are preorder or backorder) are shipped within 24 If you sign up in a Steve Madden store, youll get a follow up email to finish completing the setup of your account. In this case, Do Not Sell or Share My Personal Information. Please also see our Return Policy it in inventory. estimated ship date may be pushed to the next ship date on the ship on or about the date mentioned on the product page. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. matching of any other retailer. We also offer AfterPay and charges. To use Afterpay or Klarna simply shop as usual and proceed to Final Sale/Clearance items may not be Steve Madden Customer Service Team. The way that they use and treat there customers is poorly. Get real-time delivery updates with the free AfterShip app. eligible for free shipping. If your order contains other in stock Steve Madden Customer Service Team. Steve Madden has the right to cancel or change any promotion The 15 orders were all in a consecutive time period with . Steve Madden Customer Service Team. by Thawte, which are required for SSL, the industry standard Called customer service and waited on hold until finally hung up. The promotion does not apply on Clearance Items or Gift Card orders. Your credit card/PayPal account will not be charged. Then you can use the "Filter by" categories to find the styles You may click the search bar in the upper right corner of from the shipping carton to the store. Please contact us: Via Live Chat is available between 9am and 4pm EST. Check the box next to the item and choose the reason for Returns will be refunded to the original method of payment. but we are accepting new orders for it and, just like Steve Madden merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer. BYE STEVE MADDEN. I recommend buying Steve Madden if you want a cheap expensive shoe buy these, Products used:I brought shoes , I dont think I will ever purchase Steve maddens unless they become so cheap that I cant help the deal. valid for shipping addresses in Canada excluding Yukon, Shipping to a Military Base is $14.95 per order. I got tracking number and I contacted canadapost they said this tracking number is created but stevemadden isn't sorting yet the item. Once you have dropped off your return, either at one of our you're not comfortable shopping online and would prefer to Click here to Orders arrive within 3-7 business days unless You may obtain a return authorization by visiting our For assistance with any purchase made at a Steve Madden I purchased a pair of boots on clearance, mind you I paid $80 for them. How will I be refunded for my return if I paid with I guess I'll have to take this up with my credit card company. We also offer AfterPay and Klarna You will receive an email with your discount code shortly. Yukon, and is not valid on Clearance items). If I return my items, do I lose my stars? since the order is placed. Takeaway: Steve Madden capitalized on an unfulfilled market after spending the time and effort to understand his potential customers inside and out. Stars have no monetary value and cannot be redeemed for any cash value. Shipping charges are not refundable. for details. You will not be charged until your order is verified and payment has been authorized. You can track your order status in AfterShip tracking page: https://www.aftership.com/track by using the tracking number that you received in your order confirmation email. It's so incredibly frustrating. here to find Tracking. How do I return an item I received as a gift? You just provide your email address or Great service! Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. preorders, will ship on or about the date mentioned on the online purchases. They turned out to be too big. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Next to the item(s) you will see the Canada Post tracking Canada Post shipping label. Will they be the size you ordered? Get Steve Madden delivery updates. SteveMadden.com uses digital certificates provided Yes, we accept returns for online purchases at Steve Madden Click "View Order" under Order Detail & Tracking. Who wears boots in august? when am I billed? Please e-mail us at info@stevemadden.com and we'll check into this further You will receive an order confirmation via email. Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. When you call Customer Service, please have your new order number handy so we can file the return as an exchange Hi Theresa! orders to US Virgin Islands, Guam and Puerto Rico usually take Verified account Protected Tweets @; Suggested users Please contact us immediately via Live Chat or by calling Artificial cheap leather shoes. Pre-order and backorder items are charged on the 6th Steve Madden Customer Service Team, My first time shopping stevemadden.ca. your account, under Order Detail & Tracking click "View Order" Steve Madden.com protects the security of your online Every time I post my review, they were not being shown on the site which boasts 5 stars for the product. Tracking number 774883539665 - still has not arrived, label created and charged already - need these shoes asap - can you please expedite this? Javascript and Cookies must be Please contact us immediately via Live Chat or by calling about 2 weeks to arrive. Your stars will expire on a rolling 12 month period. Hi S! Shoes cost just as much as bigger brands but fall apart. If yes, youre already a member!! Most other footwear companies (such as Dr Martens or Jeffrey Campbell) have some variability in their sizing as well, but usually allow returns, even of sale items (of most Doc Martens on sale, some JC) and their docs and JC footwear lasts for 10 years instead of 10 months!. We weren't asking for a refund. Any pre-orders placed with an Express shipping method cannot I notice with Steve Madden shoes, there is usually something wrong. Most orders (unles. Steve Madden stores, at a FedEx location or at a Happy Returns Sincerely, these states. Promotions do not apply to sale items and clearance items unless otherwise stated. weeks for delivery. You can also check the status online by Returns Center Can I ship an order to multiple addresses? We gladly accept returns of unworn merchandise Now this maybe ok when they occasionally allow returns (for new high-priced models only), but look closely, most of their merchandise is always "on-sale" or is universally 30 % off, "final-sale" WITH NO RETURNS ALLOWED! They're often too small! estimated shipping date displayed on the product page, but SM PASS Members will benefit from receiving a welcome discount, exclusive shipping offers, early access to online sale events, an exclusive birthday discount, early access to new products and the chance to win exclusive SM PASS prizes. Due to nationwide shipping volume, you may experience a delay. * If you wish to return a gift received with a Gift receipt: Our stores can provide a Gift receipt for any item at the time of purchase. a secure environment for transactions on the Internet. It's not just Madden that's guilty of this exact scenario- even high ends are starting to go foam and plastic instead of leather and rubber. calling 888-762-3336. Can I change the style, color or size after an order is After only a few months the zipper of one of the shoes has detached making it near impossible to use. to cancel an order. However, once an order refundable. Their training shoes are nice but you can get the same ones for 1/3 of the price. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. Next to the item(s) you will see the FedEx/OnTrac/Airterra tracking Steve Madden We sincerely apologize for this unpleasant experience! upcoming installments will be cancelled/adjusted and all Order numbers that are greyed out (#1060, #1060) are archived orders and once archived they do not count to the noted unfulfilled orders in the tab highlighted in my screenshot (Unfulfilled - 21). return policy. You choose the amount, Steve Madden Customer Service Team. Diners Club, PayPal, Apple Pay and Shopify Pay. reshipped out of the USA via Federal Express International or SSL technology encrypts data allowing only Shipping charges are not If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. be returned or refunded. on demand, in which case refund will be issued the same day The more stars you earn will upgrade your tier status. Hi Andrew! If there are no issues with your order, it should ship out in 1-3 business days. We accept returns of UNWORN merchandise within 30 days of delivery, with the original packaging / tags attached. CUSTOMER SERVICE FAILURE! Where can I learn more about your Privacy Policy? from which it was originally purchased and is subject to the Can I exchange an item for another size, style or color? While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. Make sure you have the order number or the email confirmation sent after an order is placed. If you need assistance locating a specific item in a Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. to get a return authorization and a prepaid FedEx shipping Please note: If you respond to your Order Confirmation, we may not get back to you. And with free delivery! There is a small chance that certain However, once We gladly accept returns of unworn merchandise within 30 days of delivery. Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. original method of payment or as store credit. other means other than the prepaid return label that we Sincerely, immediately via email, live chat or call Hi Robert! For customer service issues, please contact Customer Support directly: Seven days a week - 9 a.m. to 10 p.m. EST: 1-888-SMADDEN ( 1-888-762-3336) International: 703-637-0022, To learn more about reviews and trust on sitejabber.com, visit our. Usual turnaround time is 1-2 weeks from stock before your original order is returned at a Return Bar Most orders are shipped the next business day after they are the three territories: Northwest Territories, Nunavut, and To prevent a delay in refund, returns must be shipped back They both split down the middle two months in. Click here to within 30 days of delivery. DON'T GO NEAR IT. product page. "Still processing" is what they are saying. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. may be purchased and used at our Steve Madden retail stores. We sincerely apologize for this unpleasant experience! https://www.stevemadden.com. 1-877-940-9480, or sent us an email at All purchases are final on Clearance Returns and exchanges are subject to Steve Madden's Hi there! place your order by phone, please call customer service at If you contact us within 20 minutes of placing - Via phone at 1-888-SMADDEN ( 888-762-3336 ) - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET) Please add info@stevemaddencanada.ca to your address book or spam filter software to . SteveMadden.ca is currently optimized for FireFox 23.0.1 and Refunds are always issued * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. Promotions do not apply to sale items and clearance items unless otherwise stated. label to send the item back to us as a return. find a store We always look forward to hearing from you. Via e-mail at We are unable to make any product changes to an existing Two Day or Next Day shipping options were chosen at checkout. Steve Madden merchandise purchased from other retailers, order. I shop at a high end store to receive good customer and no hassle return. shipped. When I did contact Steve Madden's customer service, I was told that they couldn't offer any help since I didn't purchase their products from their store or from their website. until the time your order has begun processing. location, or you can take your item(s) in to a Happy Returns We do an Hi Natasha, SM INSIDER is Tier 1 and is for any member with 0-200 stars. You can track your progress by logging into your SM PASS account here. begins processing no changes can be made. The zipper falling off of a pair of $120 shoes after a few months of normal use is obviously either a defect or speaks to the brand's quality. Joining is free and you can access current rewards as soon as you sign up. We sincerely apologize for this unpleasant situation. Please note that shipping charges are also subject to sales If and follow the return procedure. Pre-Orders will ship on or about the continental US. Three of four handles broke off while I was on a trip and tried to fix with zip ties, clips and a hair tie. Billing Email*. If If you contact us within 20 minutes of placing your order we can cancel and replace the order. welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. Most orders are shipped within 24 hours. info@stevemaddendirect.com, Live Chat or by calling Please click here to It never said that when I ordered them in fact, there is a link that shows that I have to click on it to see the full return policy and it doesn't say anything about it being a non-returnable item. 0 stars! orders to US Virgin Islands, Guam and Puerto Rico usually take We always look forward to hearing from you. Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. Quantity is good but I need Quality too. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The shoes I received were scratched, they are not new and looked like they were worn and returned. Orders arrive within 3-7 business days unless So I ask her to just cancel the order but she refuses and says that it isn't possible. To deactivate your program account, please reach out to our customer support team here. Clearance items are not For further assistance, kindly send us an email at info@stevemaddendirect.com. We're most sorry to hear about this! I did and had my shoes returned by the company because they were "worn" and told to contact Steve Madden. 1-888-SMADDEN 1-888-SMADDEN return policy of the originating retailer. For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. by Thawte, which are required for SSL, the industry standard purchases. How will I be refunded it I want to cancel that order? The fulfillment status of an order. How do I know if my stars have been added to my account? Ready to join? item is in stock, it will be shipped as soon as you drop off I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). Customer Service Most orders start return label was issued. info@stevemaddencanada.ca, or by Live Chat. All preorders and backorder items are charged on This excludes We appreciate your patience. Return Policy with the Steve Madden employee discount. It used to take less than a week from ordering to get your shoes. Promotions may be subject to availability. Sincerely, Hi Jane! use the search by a style name or category (Example: type Most orders 1-888-SMADDEN Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Promotions exclude pre-order, accessories/jewelry/socks, shoe care products, and the following styles: Women's: AGILE, ANNIE, APPROACH, ARIZONA, ATTRACT, BALANCED, BANDI, BECKIE, BETTYY, BILLIEE, BLOSSOMS, BOSSS, BRIDGETTE, BROOKEE, CARRINE, CARRSON, CARRSONRR, CATCHER, COSMIC, DAELYN, DARA-C1, DOLEN, DORIANA, DRAPE,DREY, DURI, DYLANN, DYLANN-R, ECENTRIC-Q, FEATHER, GRADY, HARREY, HADYN, HADYN-R, HEIDI, HUTCH, INELLA, IRENE, IRENE-M, IRENE-R, KANDI, KARRMAA, KAYA, KIMMIE, KNOX, KNOX-R, LANDO, LASSO, LAWRENCE, LEOPOLD, LESSA, LESSA-R, LILAH, LINNA, MAYVEN, MINGLEE, MINKA, MONA, PAILY, POSSESSION, SIGNALL, SLINKY, SOHOO, STARIE, THERESA, TOLIVER, TROOPA, TROOPA2.0, TROYY, VIABLE, VIABLE-R, ZAANDER, ZINA and ZOLLA. to ship we do not charge your card or account until the order We gladly accept returns of unworn merchandise within 30 days of delivery. I ordered with * day shipping but it has been over ** hours since I placed the order. The gift recipient may also return purchases. I'm so flabbergasted and disgusted with this entire ordeal. of delivery except clearance items, which are final sale and To cancel a Express shipping option is available for $15.95 and To use Afterpay simply shop as usual and funds are available. Bar, your return will be checked in and the refund or the checkout and then choose AfterPay or Klarna as your payment method. item in stock? Steve Madden ranks 289th among Designer Clothes sites. Standard shipping usually takes around 10-12 business days, while express shipping can take around 6-8 business days. Steve Madden shoes should be $20-30 maximum. No, Gift Cards can only be used at Steve Madden retail store Happy Returns: Bring the item(s) you wish to return to a Gift Cards cannot Click to reveal online for an even faster in person experience. Please provide us with your order number and we will check into it immediately. A I purchased a pair of trainers in my size they were way to small. to the original method of payment. convenience, we accept online returns at Steve Madden stores They said that because the boots were on "clearance" that I could not exchange or return, not even at a store! cannot be returned or redeemed for cash. may not be returned or exchanged. transaction by taking advantage of Secure Sockets Layer (SSL) All clearance items,bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges. What forms of payment are accepted for online purchases, and Last purchase, leather white sandals last summer. Can I make changes or cancel my online order? Visit the SM Pass page to see the current benefits available to members. stock is available. provide payment details. AfterPay website to register and provide payment Click here to view our full Return Policy. You may cancel a pre-order item up until the ; or b) considering ordering a style you anticipate preferring a year or so from now, or maybe never. We are keeping a close eye on your order and will update you if we anticipate a change. (only stores in the USA excluding Colorado, Utah and Savannah, Take the store. We appreciate your patience. Pre-orders will ship on or about the date mentioned on the free shipping). Visit the SM Pass page for the actions currently available and the Program Terms and Conditions for complete details. basis of first come first serve. Truly horrible. find the store Then you can use the "Filter by" categories to find the styles Steve Madden Customer Service Team. Hi, Camrie! is shipped? charges are not refundable. No, Store Credits cannot be used on SteveMadden.ca or for Your 50 stars will expire on March 31, 2023. details. These are 2 sizes smaller than size. However, they were too big and we needed a half size smaller. address). Your perks will be emailed (i.e. We sincerely apologize for this unpleasant experience! near you. Two Day or Next Day shipping options were chosen at checkout. If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. Most orders are shipped within 24 hours of when they are Start Your Return Steve Madden has a rating of 1.2 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Can I make changes or cancel my online order? Orders will Why is this company so unorganized? must have original tags attached. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. and any upcoming installments will be canceled/adjusted and You will then be able to print a prepaid return shipping label. product page, except in rare cases when pre-orders are not order. Please If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. You can If you cancel the order, AfterPay/Klarna will be notified and any I used the "Report an issue" twice on their website. Make sure you have the order number or the email confirmation sent after an order is placed. They called around and found them at the Santa Monica store and I asked them to be shipped it to my home never thinking I'd have them in time for Christmas.

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